DELIVERY.

This item is in stock and if the order is placed before 12pm, you should recieve it the very next day.

This item is either on order or aviable from our supplier in just a few days. delivery should a be maximun of 5 working days.
 

This item has not been stock checked. Please either call or email to check on the latest delivery news.

This item is for pre-order. The sooner you order a pre-order item the better your chance of recieving it quickly, please email for  time scales.
Delivery charges are shown in the basket. We now offer free delivery on all basket values over £100 to the UK Mainland.

RETURNS.

If a product is delivered faulty or a fault occurs within the first 14 days from the delivered date (and the fault is covered under the manufacturers guarantee) We will collect the item and have it returned to our shop, where we will inspect and, if found faulty, return the item to the manufacturer for repair. If a fault occurs after the first 14 day period from delivery, then it is the consumer’s responsibility to return the item to us, where we will inspect and if found faulty return the item to the manufacturer for repair. Once repaired, the item will be returned to the consumer at no extra cost.
All returned goods must be returned in adequate packaging. Project Music will not be responsible for any damage that is incurred to goods that are not packaged in the original packaging that the goods were shipped in. If you do not have the original packaging, you will need to obtain some from other sources and ensure that the returning goods are protected against the rigors of courier transit.
Please also send the package via a recorded delivery so that a signature is required on delivery. Project Music will not be responsible for any packages mislaid or stolen in transit.
Please ensure that all goods returned have a copy of the original delivery note / proof of purchase and a completed copy of our returns form, stating the full reasons for return. Failure to do this may slow down any repair or refund.
e are using Parcel Force as our carrier. Parcel Force deliveries will require a signature. If you are not at home when Parcel Force delivers, a card will be left with Parcel Force contact details. You can then arrange re-delivery for a later date, or to another address, for example to your work address. Please ensure that you contact Parcel Force as soon as possible. Failure to contact Parcel Force could result in your order being returned to Project Music and we will have to charge a second carriage charge to resend your order.
At times, Parcel Force may fail to deliver your package on time, either from human error i.e. misrouting parcels etc or due to other delays such as road accidents and severe weather. We can only apologise for this and any inconvenience caused. No refunds will be made for carriage charges.
Once your order is placed, you will receive a confirmation e-mail from projectmusic.net containing details of your order. Once shipped, you will be able to track your shipment using a tracking number that can be issued on request.
We aim to maintain stocks of all the products shown on our web site. However, all products and services are subject to availability and may be withdrawn at any time. If we are unable to supply ordered goods, we will refund any money already paid or hold the order until we can fulfil the requirement. In some circumstances the products will need to be ordered from a supplier. If so, your order may take a few days to arrive. We will contact you if there is any excessive delay. Please see the table above for information on delivery and stock availability, it is however always better to phone us direct to check stock on an item.

Product Guarantees and Distance Selling Protection Regulations.

All products are supplied with at least 12 month manufacturer’s guarantee unless otherwise specified. If you have a problem with your product, please call or e-mail us at yourorder@projectmusic.net
All goods and services are supplied in accordance with the Consumer Protection (Distance Selling) Regulations 2000 (SI 2000). If you are not satisfied with your purchase, you have the right to cancel your order by notifying us in writing or via e-mail within 14 working days from the date of delivery. It is then your responsibility to return any such goods in the condition in which they were supplied to you by us (original packaging).  The consumer is also responsible for the cost of returning any goods to us. Goods received back incomplete, damaged or in any condition other than saleable as new, will be returned at the consumers cost. Please note, we are unable to accept back any software that has been opened, installed or registered. Please ensure that the item to be returned is sent via a recorded service and in adequate protective packaging. Please note that any refunds or partial refund can take upto 30 days to be completed (expected time would be 7 to 14 working days) Project Music will not be responsible for any items lost or damaged in transit from the consumer to us.