Terms and Conditions

Payment

We accept VISA (Debit and Credit), MasterCard, Switch / Maestro, and SOLO
We also accept cheques, made payable to Project Music (south west) Ltd, cash and bank transfers. Please allow a few extra days for cheques/transfers to clear.

All prices shown are inclusive of VAT.

We retain the right to refuse to process your payment if we have any security issues relating to your order.

Product Guarantees and Distance Selling Protection Regulations

All products are supplied with a 12 month manufacturer’s guarantee unless otherwise specified. If you have a problem with your product, please call or e-mail us at yourorder@projectmusic.net

All goods and services are supplied in accordance with the Consumer Protection (Distance Selling) Regulations 2000 (SI 2000). If you are not satisfied with your purchase, you have the right to cancel your order by notifying us in writing or via e-mail within 7 working days from the date of delivery. It is then your responsibility to return any such goods in the condition in which they were supplied to you by us (original packaging). Any cancelled or returned orders will be subject to a cancellation / re-stocking fee of 3.5% of the total value of the returned goods + any delivery charges incurred (not necessarily same as charge stated on original order) This is to cover the postage costs and credit card charges incurred. This amount will be deducted from the final value of the refund. The consumer is also responsible for the cost of returning any goods to us. Goods received back incomplete, damaged or in any condition other than saleable as new, will be returned at the consumers cost. Please note, we are unable to accept back any software that has been opened, installed or registered. Please ensure that the item to be returned is sent via a recorded service and in adequate protective packaging. Project Music will not be responsible for any items lost or damaged in transit from the consumer to us.

If any delivery is refused, an additional £15 "Return to Sender" charge will be applied to any refund due.

Returns Policy and Procedures

If a product is delivered faulty or a fault occurs within the first 14 days from the delivered date (and the fault is covered under the manufacturers guarantee) then we will collect the item and have it returned to our shop, where we will inspect and, if found faulty, return the item to the manufacturer for repair. If a fault occurs after the first 14 day period from delivery, then it is the consumer’s responsibility to return the item to us, where we will inspect and if found faulty return the item to the manufacturer for repair. Once repaired, the item will be returned to the consumer at no extra cost.

All returned goods must be returned in adequate packaging. Project Music will not be responsible for any damage that is incurred to goods that are not packaged in the original packaging that the goods were shipped in. If you do not have the original packaging, you will need to obtain some from other sources and ensure that the returning goods are protected against the rigors of courier transit.

Please also send the package via a recorded delivery so that a signature is required on delivery. Project Music will not be responsible for any packages mislaid or stolen in transit.

If the returned item is found to be not faulty and the error is down to incorrect usage or operator error, the customer will be liable for the carriage costs of the goods back to us and also for returning the product back to the customer. Any engineer / inspection fees may also be charged. This must be paid before the goods are returned to the customer.

Please ensure that all goods returned have a copy of the original delivery note / proof of purchase and a completed copy of our returns form, stating the full reasons for return. Failure to do this may slow down any repair or refund.

All goods being returned should be sent to:
 

Project Music
Internet Returns
16 Bartholomew Street East
Exeter, Devon
EX4 3BG

14 Day Trial Returns Policy (On Selected Items)

Any item being returned for a refund must be in original condition accompanied by its original packaging, documentation and accessories.

Stock Availability and Delivery Information

You can order online through the website. If the ordered product is in stock and the order is placed before 1:00PM, your order will be shipped the same day. If you place your order after this time and would like it shipped the same day, please call us on 01392 425125 and we will endeavour to get the goods out the same day. Any orders placed after 1:00PM on a Friday or over a weekend, will not be despatched until the following Monday. In the event of a Bank Holiday, the goods will not be despatched until the following Tuesday.

Free UK Carriage

If any item in your basket has the FREE UK DELIVERY image, your whole order is entitled to FREE carriage. This offer covers mainland UK only and does not include the Isle of Wight, Northern Ireland, Eire or any Scottish islands or any orders for delivery outside the UK

European Delivery Information

Due to the continually changing costs of currencies and fuel NOTE: this is a price guide only!
The charges will be checked and added before shipping and not at the checkout, if you require any further information with regards to deliveries outside the UK please email.
These amounts are the maximum costs (Per Box) we will add to your order. If there are any additional charges, we will contact you before taking payment.

Channel Islands (Jersey and Guernsey) £16.10

Ireland (Republic of) £20.21

Belgium, Luxembourg, Netherlands £17.95

Denmark, France, Germany £19.82

Portugal £34.52

Italy & Spain £32.51

General Delivery Information

We are using Parcel Force as our carrier. Parcel Force deliveries will require a signature. If you are not at home when Parcel Force delivers, a card will be left with Parcel Force contact details. You can then arrange re-delivery for a later date, or to another address, for example to your work address. Please ensure that you contact Parcel as soon as possible. Failure to contact Parcel Force could result in your order being returned to Project Music and we will have to charge a second carriage charge to resend your order.

ANY GOODS RECEIVED DAMAGED MUST BE NOTIFIED IN WRITING TO PROJECT MUSIC WITHIN 2 DAYS OF RECEIPT.
THESE GOODS WILL BE COLLECTED BY US AND REPLACEMENTS SENT ONCE THE DAMAGED GOODS HAVE BEEN RECEIVED BY PROJECT MUSIC

At times, Parcel Force may fail to deliver your package on time, either from human error i.e. misrouting parcels etc or due to other delays such as road accidents and severe weather. We can only apologise for this and any inconvenience caused. No refunds will be made for carriage charges.

Once your order is placed, you will receive a confirmation e-mail from projectmusic.net containing details of your order. Once shipped, you will be able to track your shipment using a tracking number that can be issued on request.

We aim to maintain stocks of all the products shown on our web site. However, all products and services are subject to availability and may be withdrawn at any time. If we are unable to supply ordered goods, we will refund any money already paid or hold the order until we can fulfil the requirement. In some circumstances the products will need to be ordered from a supplier. If so, your order may take a few days to arrive. We will contact you if there is any excessive delay. Please see the table above for information on delivery and stock availability, it is however always better to phone us direct to check stock on an item.

Important Notes

If for any reason, a price appears on the website as £0.00, any orders placed for this item will be cancelled and any monies taken refunded.

 We try to provide accurate technical information for all the products on our site, and try to keep this information up to date.  However, we cannot guarantee the accuracy of the descriptions or images, and cannot accept responsibility for possible errors.

Guitar set-up notes

Any instrument stated as having a set-up by one of our technicians prior to dispatch will conform to the following:

• Comfortable playable action – to suit most average players
• Intonation and tuning
• Neck angle
• Electrics checked
• Cosmetics

Please note if you have any specific requirements differing from the above points please contact us before making an order via email. Please note – specific set-up requirements and/or changes to string gauges differing from the above points may delay dispatch of order and may incur an extra charge which we will quote depending on your requirements.

If an instrument has been received and does not suit the customer’s set-up requirements but does conform to our standard set-up points listed above, we will re-setup the instrument at no extra cost but any carriage costs involved with returning the instrument to us and then back must be paid by customer