How do I return a product?

If you wish to return your order, please notify us within 14 days of receiving delivery, so returning couldn't be easier.

To discuss or initiate a returns please either call us on 01392 425125 or email us on sales@projectmusic.net

How do I ship my goods back to you?


Call or email us and a member of staff will help you with the process.

All goods must be returned in as new condition, including all accessories and original packaging. We can not accept liability for damage incurred during transit so please ensure any package is suitably protected. We advice using a quality secure and insured recognized courier service.

We can arrange for products to be collected. Please note this is a chargeable service and the cost of this service will vary depending on your location, the size of the item and its value.
 

What next?

Once we have received the product back we will contact you to arrange a refund or replacement.

How long will my refund take?

We aim to process refunds within 5-7 working days, this may take longer to show in your account depending on your bank.

Exclusions

Small Print

Please note that these terms and conditions relate only to any purchase under the distance selling regulations and are not relevant to in store purchases. For full terms and conditions of sales, please read the terms by clicking here